Congratulations, Danielle!

Danielle has passed her level 3 ECR (Recording and Evaluating Costs and Revenues) AAT (Association of Accounting Technicians) exam. You may remember that she passed her level 2 only 2 months ago.

Well done from all the team!

-Ian

Jerry Glover MBE

In one of the more appropriate / corporate photographs to come out of the Bolton Beer Festival, Jerry Glover MBE, Chief Executive at Bolton Lads & Girls Club, raises a glass with Eventura MD Chris Houghton.

-Ian

Jeb's Jobs

Speaking of technical support, you might enjoy this short- we did!

linked from Google Video.

-Bill

The Art of Technical Support

Although it's over 10 years old now,
“Seven Rules for being a Great Help Desk Analyst” by Pat Vickers' is an insightful and considered approach to Technical Support:

A good help desk analyst is hard to find. Ask any help desk manager and you will be told that staffing is by far the biggest headache of the job. The worst part is that just when the weeks of searching and months of on-the-job training are beginning to pay off, the good ones move on to greener pastures. It seems like a vicious cycle.

While finding and keeping good people will always be an issue, there are seven rules that make it possible for anyone who is intelligent and computer literate to be a great help desk analyst. Not only will they be great help desk pros, but they may actually like their jobs.

Hopefully, our Eventura technicians have a good grasp of these rules already...

-Ian